At ECK VIDYA BRANDS, your satisfaction is our priority! Please take a moment to read our return and refund policy, designed to ensure a smooth shopping experience.

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*Damaged or Defective Items*

If you receive an item that is damaged or defective, we sincerely apologize! To resolve this, we offer *free replacements* or *full refunds* for damaged or misprinted items.

- You must submit your request within *30 days* of receiving the product.
- Please provide photos of the damaged or defective product so we can assess the issue.

- Email us at *eckvidyabrands@gmail.com * with your order number and a brief description of the problem.

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*Wrong Size or Change of Mind*

As each product is custom-made to order, we do not accept returns or exchanges for items that were correctly produced. However, if the size you ordered doesn't fit or you've had a change of heart, we’re happy to help with:

*Exchanges*

You may request an exchange for a different size within **14 days** of receiving your order. The customer is responsible for the return shipping costs.

*Store Credit*

In some cases, we may offer store credit instead of a refund.

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*Order Issues and Mistakes*

If you've entered incorrect information during checkout, please reach out to us **within 24 hours** of placing your order. While we cannot guarantee changes after this period, we’ll do our best to assist!

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*Non-Returnable Items*

- Items on sale or marked as “final sale.”
- Gift cards or other promotional products.

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*How to Start a Return*

To initiate a return or request an exchange, email us at eckvidyabrands@gmail.com with the following details:
- Your order number
- Photos (if applicable)
- Reason for return

We’ll get back to you within *48 hours* with the next steps.

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*Refunds*

Approved refunds will be processed within *5-7 business days* after we receive and verify the returned item. Refunds will be credited to the original payment method.

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If you have any questions, feel free to reach out to us at eckvidyabrands@gmail.com !

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